Food For Thought
The Renewal Trap: How Zoom Turns Webinar Customers Into Upsell Targets
I found the thread by accident, the way I find most of these stories. A small business owner named qmcmullen…
Amazon’s Vine Program Promises Honest Reviews, But Does a Free Product Change Everything?
The first thing you notice when you scroll through the reviews for a newly launched product on Amazon is the…
The Block Game of Amazon Flex’s Scarcity Algorithm and the Workers It Traps
How one of the world's wealthiest companies engineered artificial scarcity to extract maximum labor at minimum cost, and what it…
The Deadline Machine: Inside Atlassian’s Slow-Motion Push Off the Server
I spent a week reading Jira admins talk about their jobs the way people talk about a flood. Not a…