Food For Thought
One Rule for Some: Inside Twitch’s Moderation Lottery
There is a game every Twitch streamer learns to play whether they want to or not. It has no written…
The Colors Lie: How DoorDash’s Heat Map Sends Drivers Chasing Ghosts
There is a color that governs the working lives of roughly seven million people in the United States. It is…
Etsy Promised to Keep Commerce Human, But Its Payment System Tells a Different Story
There is a particular kind of helplessness that sets in when you have made something with your hands, sold it…
The Mastermind Behind the Upsell: How Apple’s Genius Bar Repair Diagnostics Steer Customers Toward Replacements
There is a particular kind of silence that settles over you at the Genius Bar. The store hums with white…